Facilitator's Guide to Participatory Decision-Making

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Press:Jossey-Bass Jossey-Bass; 2 edition (February 26, 2007)
Publication Date:2007-2-26
Author Name:Sam Kaner
Edition:2nd Edition


"The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures  And now this classic book is even better—much better. 
Completely revised and updated, the second edition is loaded with new tools and techniques.
Two powerful new chapters on agenda design

From the Back Cover

"The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures  And now this classic book is even better—much better. 
Completely revised and updated, the second edition is loaded with new tools and techniques.
Two powerful new chapters on agenda design A full section devoted to reaching closure More than twice as many tools for handling difficult dynamics 70 brand-new pages and over 100 pages significantly improved Praise for Facilitator's Guide to Participatory Decision-Making, Second Edition "In cross-functional environments, where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value—and Sam Kaner is one of the best.
The Facilitator's Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process.
Having seen Sam's methods in action, I can attest to their power and effectiveness." —Pierre Omidyar, founder and chairman, eBay and Omidyar Network "Hooray for the Facilitator's Guide.
It explains principles, practices, and processes with cogent clarity, and each diagram conveys a complex idea almost instantly." —Joanna Macy, author, World as Lover, World as Self "Our organization's core purpose is to dissolve boundaries across sectors in order to find innovative solutions to difficult social problems.
We know how immensely challenging it is to facilitate dialogue among multiple stakeholders.
This amazing book is a comprehensive guide for meeting that challenge.
I've worked with a myriad of consultants during the past 16 years, and Sam Kaner's approach is vastly superior for bringing about lasting system change." —Kriss Deiglmeier, executive director, Center for Social Innovation, Stanford University "Sam Kaner is one of the world's leading experts on collaboration.
His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes." —Sandy Schuman, editor, Creating a Culture of Collaboration "The Facilitator's Guide has allowed us to build our own capacity.
We've learned how to convene multiple stakeholder teams, plan effectively, and make more sustainable decisions, thus maintaining our collaborative values as we grow to serve a wider community.
I highly recommend this book." —James Whipple, CEO, Marshall Medical Center, El Dorado County, California "Kaner's decision-making procedures are the best I've ever seen.
We use them all the time!" —Deborah Alvarez-Rodriguez, president and CEO, Goodwill Industries of San Francisco, San Mateo, and Marin Counties

About the Author

Sam Kaner, Ph.D. 
is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.
He is regarded as one of the nation's leading experts on facilitation.
Over the past 20 years he has repeatedly been a featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators.
His corporate clients have included Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies.
His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies.
Lenny Lind is president of CoVision, Inc.
He is the co-developer of Council--a groupware system designed for facilitators.
Catherine Toldi, M.A.
is a freelance collaboration specialist.
Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes.
She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies.
Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc.
and many other Fortune 500 businesses.
Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations.
Sarah has been a senior consultant with Community At Work since 1996.
Duane Berger, M.A.
is co-founder of the Resource Center for Consensus Decision-Making.


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Comment List (Total:17)

  •     Facilitator's Guide to Participatory Decision-Making provides trainers and facilitators with skills beyond basic facilitation skills training. If you are knowledgable of how facilitation differs from leading and managing, then this is the next book for you.Of particular use is the model of how participatory decsion making occurs. Understanding this model and sharing it with teams (and management) that you facilitate will take the guess work out of team decision making.Included also are suggested tools to use at different points in the process of decision making.Overall, a great resource for facilitators. Useful for both profit and non profit environments.
  •     All in one package are tools for training, helpful hints for group leaders, the dynamics and processes of decision-making, group process skills, agenda design, discussion techniques and more. The authors are obviously masters of their craft, and using their guidelines will undoubtedly enhance the effectiveness of facilitators and workshop leaders. ~ ~ ~ ~ ~ The book is visually accessible, with one idea per large page, each page a diagram of the presenting issue. In teaching about the dynamics of group decision-making, for example, the text and illustrations move through various stages of divergent thinking, through the "groan zone" of differences and diversity, to arrive finally at convergent thinking and a group decision that is truly participatory. ~ ~ ~ ~ ~ Groups and their leaders, being human, inevitably get stuck. For this dilemma the authors provide not just skills for problem solving, but "mindsets for problem solving," encouraging the examination of attitudes, values, and underlying philosophies of cooperation, competition, inclusion, expedience and sustainability. With such a checklist we might not only solve any current group crisis, but also avoid future problems by shifting the underlying causes of conflict. ~ ~ ~ ~ ~ The authors are very trusting of groups and their members. There is no blame on membership or leadership when meetings or workshops are not flowing smoothly. The authors state that "Difficult dynamics are treated as group situations that can be handled supportively rather than as individual personalities that need to be fixed." Advice is given for encouraging members to to work together to tackle "any pattern they may wish to change." This volume does not focus on specific issues such as prejudice, stereotyping , and social oppression; this is a training manual in generic group process. It is a well stocked tool box out of which groups can draw what is needed to address their particular group issues. ~ ~ ~ ~ ~ If you are a group leader or member, this book will help improve your understanding and performance. If you are a professional trainer, consultant, or educator, this Facilitator's Guide will likely enhance your skills, smooth your rough edges, and increase your effectiveness. That alone seems worth the price. ~ ~ ~ ~ ~by Paula Green; published in Fellowship July/August 1997; used with permission.
  •     good
  •     Great for class!
  •     Great as used book should be. I am happy.
  •     Excellent book for facilitators that are trying to make communications better and resolve conflicts. I found the gradients of agreement scale to be a very valuable tool.
  •     This is a great book in every regard. I highly recommend it to facilitators, leaders, and managers of both large and small organizations.
  •     Great book, quite possibly the only guide you will ever need on facilitating group conversations and decision making.
  •     Should be in the library of anyone involved in leading change or working with groups of any size. Chock full of readily usable techniques, templates and tips.
  •     In mentoring Project Managers, Agile Coaches, and Scrum Masters about the need to be facilitative, objective, and team-oriented, I have always recommended this book as a MUST READ. In fact, this book changed my work in the technical world of software development. Through Sam Kaner's very clear view of what good facilitators do to help teams move through the "Groan Zone", I found great depth in exercises and techniques for drawing out the true wisdom of software teams. The result is that I have relied upon these brainstorming, prioritizing, conflict management, and other divergence/convergence practices for creating great software organizations worldwide. It was a great resource for my own bookCollaboration Explained: Facilitation Skills for Software Project Leaders (The Agile Software Development Series). And, as I continue to conduct training in agile team work or help organizations adopt a very participatory decision style for software development teams, I always recommend Kaner's book. Its approach and conviction around team power also plays wonderfully into the Lean concepts of "Empower the team" and "Amplify Learning". Facilitative leaders in software really can empower their teams and amplify their learning following Kaner's advice. Buy it!
  •     Great for college courses
  •     Very good book.
  •     "Facilitator's Guide..." gives real solutions to meeting issues in a logical, easy to follow format. Especially helpful was the Open Discussion section which gives insight on why the "groan zone" is so critical to fueling innovative ideas within a team. It's easy to read and easy to use as a reference tool. Graphics are simple and to the point. I highly recommend this book to anyone who leads, facilitates or attends meetings!
  •     After having read about 30 facilitation/negotiation books, I have to conclude that this is the best. A lot of thought has gone into both the process and the presentation of the facilitation process in this book. I always recommend this book to my teaching assistants and often give them a copy free of charge. If you buy just one book in this area, make it this one! By the way, I have no connection whatsoever with either the authors or the publishers involved. I just believe that this is far and away the best book for facilitators. Not only does it have the best ideas, but it also has the best visual presentation of those ideas!
  •     As grant makers continue to emphasize collaborative relationships I find more and more of my time is spent trying to get diverse organizations to come together on a plan. This book is the perfect resource for helping with the "other duties as assigned." Rebecca Novak, Grant Consultant, Portland, Oregon
  •     good resource
  •     Very pleased with the subject matter and edition of the book.

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